FREE SHIPPING on all orders over kr805!

Delivery & Returns

We are currently experiencing heavy demand during the busiest season of the year. Our team are working as quickly as possible to process your orders, please allow an additional 1-2 business days (Monday-Friday) for your order to be processed.

Please be aware our couriers Royal Mail, and DPD, are experiencing service disruptions due to strikes and global shipment demand. Refer to the official courier website for more information regarding disruptions in your local area.

We kindly ask you to be patient during this busy time.

For DPD tracking please visit:

DPD EU Tracking

CHRISTMAS DELIVERY TIMES

Please see the below for the last shipping dates for both Christmas and New Year's Eve.

These should be used as a guide only - we always suggest placing your order as early as possible.

All deliveries are subject to any local Covid-19 restrictions and courier network issues that are out of our control.

 

CHRISTMAS NEW YEARS EVE
AUSTRIA: order by 19/12/2022 AUSTRIA: order by 23/12/2022
BELGIUM: order by 19/12/2022 BELGIUM: order by 23/12/2022
CZECHIA: order by 16/12/2022 CZECHIA: order by 22/12/2022
DENMARK: order by 19/12/2022 DENMARK: order by 23/12/2022
FINLAND: order by 14/12/2022 FINLAND: order by 20/12/2022
FRANCE: order by 16/12/2022 FRANCE: order by 23/12/2022
GERMANY: order by 19/12/2022 GERMANY: order by 23/12/2022
GREECE: order by 13/12/2022 GREECE: order by 17/12/2022
HUNGARY: order by 15/12/2022 HUNGARY: order by 21/12/2022
IRELAND: order by 16/12/2022 IRELAND: order by 22/12/2022
ITALY: order by 16/12/2022 ITALY: order by 23/12/2022
LUXEMBOURG: order by 19/12/2022 LUXEMBOURG: order by 23/12/2022
NETHERLANDS: order by 19/12/2022 NETHERLANDS: order by 23/12/2022
POLAND: order by 16/12/2022 POLAND: order by 23/12/2022
PORTUGAL: order by 15/12/2022 PORTUGAL: order by 20/12/2022
SLOVAKIA: order by 16/12/2022 SLOVAKIA: order by 19/12/2022
SPAIN: order by 16/12/2022 SPAIN: order by 22/12/2022
SWEDEN: order by 16/12/2022 SWEDEN: order by 22/12/2022
SWITZERLAND: order by 16/12/2022 SWITZERLAND: order by 22/12/2022

WE’VE EXTENDED OUR RETURNS POLICY FOR CHRISTMAS 2022!

To provide extra peace of mind, we’ve extended our returns period just for the festive season. 

Orders placed from the 1st of November – 24th of December can now be returned up until the 31st of January 2023, for a full refund to your original payment method. Returns will only be accepted if the item is unused and in its original packaging with all tags still attached, etc. 

If you believe your goods are faulty, please contact our customer service team with any information and any images outlining any defect or damage.

 

All of our orders are shipped via DPD/UPS and we aim to deliver orders as quickly and efficiently as possible.

STANDARD SHIPPING

115kr standard rate 2 - 5 day delivery to Sweden.

Free delivery on orders over 805kr.

 

Our standard working days are Monday - Friday.

Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.
 

We currently do not ship on NL Bank Holidays - please allow extra time for deliveries around these times. Click here to find out more about these dates.

If you have any other questions, please check our FAQs page or email customercare@heelys.eu.com

TRACKING
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

RETURNS

HOW TO RETURN YOUR ORDER

If you're not happy with your purchase for any reason, you can return your items to us within 30 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.

It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.

Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, We reserve the right to deny the return request and refuse to issue the purchaser a credit.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at customercare@heelys.eu.com along with any information and any images outlining any defects or damage.

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, a new order should be placed and the old order returned for refund.  Once we receive your original items back in the warehouse, the usual returns process applies.

RETURNS ADDRESS

F.A.O Heelys Customer Service

C/O Shiner Ltd.
Riga 2,
Barendrecht,
South Holland 2993 LW.
Netherlands.

YOU'VE SENT ME THE WRONG ITEMS

Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.

If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.

Email customercare@heelys.eu.com 

You can see our full returns and cancellation policies in the sites Terms and Conditions.