Deliveries & Returns

WE'VE EXTENDED OUR RETURNS POLICY FOR CHRISTMAS 2020!

DELIVERIES

PLEASE VISIT OUR UPDATED COVID-19 PAGE FOR UP TO DATE DELIVERY INFORMATION

Standard Shipping

Standard Rate delivery from €9.99 with 5-10 day delivery to Europe (in selected countries).

Free delivery on all orders over €70 (in selected countries - please see below).

We currently ship to the following countries: 
Austria, Belgium, Bosnia and Herzegovina*, Bulgaria*, Croatia*, Czechia, Estonia, Finland, France, Germany, Greece*, Hungary, Iceland*, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania*, Slovakia, Slovenia, Spain and Switzerland*.

* The standard shipping rate for these countries is €39.99 and we do not offer free shipping options.

Our standard working days are Monday - Fridays.

We currently do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.

If you have any other questions, please email customercare@heelys.eu.com.

TRACKING

For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

 

RETURNS

WE'VE EXTENDED OUR RETURNS POLICY FOR CHRISTMAS 2020!

With Christmas just around the corner we want to ensure all of our customers have a hassle-free shopping experience, so we’ve extended our Returns Policy!

Orders placed from the 5th November – 24th December can now be returned up until the 31st January 2021.

HOW TO RETURN YOUR ORDER

If you’re not happy with your order for any reason, please return your items to us within the stated returns period.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please contact our customer care team at returns@heelys.eu.com if you require a Returns Form or if you experience any issues in making your return.

Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, Heelys reserves the right to deny the return request and refuse to issue the purchaser a credit.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, funds can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at returns@heelys.eu.com along with any information and any images outlining any defects or damage.

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, please order replacements online in the usual way.  Once we receive your original items back in the warehouse, the usual returns process applies.

 

Due to the current COVID-19 situation, we have now extended our RETURNS period from 14 days to 45 days, as it may take longer for you to return your goods back to us.

Returns Address

F.A.O Heelys Customer Service
C/O Shiner Distribution,
1700 Park Avenue,
Aztec West,
Bristol,
BS32 4UA.
United Kingdom.

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.


Via our Customer Service team: Email customercare@heelys.eu.com

You can see our full returns and cancellation policies in the sites Terms and Conditions.