Delivery & Returns

Deliveries

£4.99 standard rate 2-3 day delivery with My Hermes. United Kingdom mainland only.
£9.99 Next Day delivery with DPD if ordered by 3pm. United Kingdom mainland only, excluding Northern Ireland which will be 3-5 day delivery.
Free delivery on orders over £50.

Returns

If you're not happy with your Heelys for any reason, you can return your items to us within 14 days of receiving them for a full refund if they are in a saleable, unworn condition.
Please contact our Returns Department returns@heelys.eu.com for all returns enquiries.

Returns Address

F.A.O Heelys Customer Service
C/O Shiner Distribution
1700 Park Avenue,
Aztec West,
Bristol.
BS32 4UA.
United Kingdom

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

Via our Customer Service team: Email customercare@heelys.eu.com
Tel: 0330 202 1060
You can see our full returns and cancellation policies in the sites Terms and Conditions.