Delivery & Returns
United Kingdom Mainland
|Standard Delivery: 2 - 3 working days*||
|Next Day Delivery (if ordered by 3pm)**||
* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only (Monday - Friday) - postcode exclusions apply.
|Standard Delivery: 2 - 3 working days||
Our standard working days are Monday - Thursday. We do not curently offer Saturday or Sunday delivery.
We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays.
If you have any other questions, please email firstname.lastname@example.org.
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
Due to the current COVID-19 situation, we have now extended our RETURNS period from 14 days to 45 days, as it may take longer for you to return your goods back to us.
If you're not happy with your Heelys for any reason, you can return your items to us within 45 days of receiving them for a full refund (excluding original shipping cost) if they are in a saleable, unworn condition. We recommend trying your Heelys on for fit inside and without the wheels inserted.
Customers are accountable for return shipping charges. We suggest using a recorded or signed for delivery service to ensure the parcel is tracked and insured. All parcels are the customer’s responsibility until we receive them.
We are unable to accept exchanges - orders should be returned and re-placed.
Please contact our Returns Department email@example.com for all returns enquiries.
F.A.O Heelys Customer Service
C/O Shiner Distribution
1700 Park Avenue,
You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Get in touch with our Customer Service team and let us know.
Via our Customer Service team: Email firstname.lastname@example.org
You can see our full returns and cancellation policies in the sites Terms and Conditions.