Delivery & Returns
We are currently experiencing heavy demand during the busiest season of the year. Our team are working as quickly as possible to process your orders, please allow an additional 1-2 days for your order to be processed.
Please be aware our couriers Royal Mail, and DPD, are experiencing service disruptions due to strikes and global shipment demand. Refer to the official courier website for more information regarding disruptions to your local area.
We kindly ask you to be patient during this busy time.
For DPD tracking please visit:
For Royal Mail tracking please visit:
CHRISTMAS DELIVERY TIMES
Please see the below for the last shipping dates for both Christmas and New Year's Eve.
These should be used as a guide only - we always suggest placing your order as early as possible.
All deliveries are subject to any local Covid-19 restrictions and courier network issues that are out of our control.
|DELIVERY FOR CHRISTMAS||DELIVERY FOR NEW YEARS EVE|
|MAINLAND UK: ORDER BY 19/12/22||MAINLAND UK: ORDER BY 23/12/22|
|HIGHLANDS, CHANNEL ISLANDS AND N.IRELAND: order by 18/12/22||HIGHLANDS, CHANNEL ISLANDS AND N.IRELAND: Order by 22/12/22|
WE’VE EXTENDED OUR RETURNS POLICY FOR CHRISTMAS 2022!
To provide extra peace of mind, we’ve extended our returns period just for the festive season.
Orders placed from the 1st of November – 24th of December can now be returned up until the 31st of January 2023, for a full refund to your original payment method. Returns will only be accepted if the item is unused and in its original packaging with all tags still attached, etc.
If you believe your goods are faulty, please contact our customer service team with any information and any images outlining any defect or damage.
All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.
UNITED KINGDOM MAINLAND
|STANDARD DELIVERY: 2 - 3 WORKING DAYS*||
* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only - postcode exclusions apply.
|STANDARD DELIVERY: 2 - 3 WORKING DAYS||
Our standard working days are Monday - Friday. We do not curently offer Saturday delivery.
Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.
We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays.
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
HOW TO RETURN YOUR ORDER
If you're not happy with your purchase for any reason, you can return your items to us within 30 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.
Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, We reserve the right to deny the return request and refuse to issue the purchaser a credit.
We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.
We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.
If you believe your goods are faulty, please contact our customer service team at email@example.com along with any information and any images outlining any defects or damage.
Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, a new order should be placed and the old order returned for refund. Once we receive your original items back in the warehouse, the usual returns process applies.
F.A.O Heelys Customer Service
C/O Shiner Ltd.
1700 Park Avenue,
YOU'VE SENT ME THE WRONG ITEMS
Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.
If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.