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Covid-19 Customer Information

In these difficult times, the well being of our staff and customers is our top priority.
We're doing everything we can to minimise any risk. We are currently operating at reduced hours, reduced headcount and maintaining a safe working environment in our warehouse.

This alongside a high volume of orders means that there may be some delays in shipping your order.

We are open for all customer service enquiries, please email customercare@heelys.eu.com.

Shipping days are currently Monday - Friday (excluding bank holidays).

Once shipped, you will receive a tracking number to follow your parcel. Please check your junk folder if your email hasn't appeared in your inbox.

Our couriers are now operating under a signature free service to protect both our customers and themselves. The drivers will take a photo of the parcel at the point of delivery.
Please note that these details are subject to change.

We have now extended our standard RETURNS period from 14 days to 30 days, as it may take longer for you to return your goods back to us.
For any queries please do not hesitate to contact customercare@heelys.eu.com.

We apologise for any inconvenience and we hope to back to normal as soon as possible.
Stay safe.